Refund policy

 

 

At The Skin Med Company, we pride ourselves on providing high-quality, clinically backed skincare and technology. Due to the nature of our products, our returns policy is designed to ensure safety, hygiene, and product integrity.

Skincare Products & Supplements

Returns Eligibility

• Returns are accepted only on unopened, unused, and sealed products
• Returns must be requested within 14 days of delivery
• Items must be returned in their original packaging and condition

Non-Returnable Items

For hygiene and safety reasons, returns cannot be accepted if:

• The product has been opened or used
• The seal or packaging has been broken
• The product was purchased following a clinical consultation and recommendation

Skin Reactions or Unsuitability

• Individual skin responses can vary
• Refunds are not offered for:
  • Adverse reactions
  • Change of mind after use

We strongly advise following your personalised consultation and usage guidance.

If you experience a reaction, please contact us. Our clinical team will support you with appropriate advice.

Omnilux LED Devices

Change of Mind

• You may return your Omnilux device within 14 days of receiving your order
• The device must be:
  • Unused
  • In its original packaging
  • With all seals, accessories, and manuals intact

Used Devices

• Due to hygiene regulations, used LED devices cannot be returned unless faulty

Faulty or Damaged Items

Skincare & Devices

If your item is faulty, damaged, or incorrect:

• Notify us within 48 hours of delivery
• Provide:
  • Your order number
  • Photographic or video evidence
• Email: info@theskinmedcompany.com

We will offer:

• A replacement, or
• A refund where appropriate

Omnilux Warranty

• Omnilux devices come with a manufacturer’s warranty
• Faults arising after use may be managed directly under warranty with the manufacturer, with our support

Refund Process

• Once your return is received and inspected, you will be notified of the outcome
• Approved refunds will be processed to your original payment method within 5–10 working days
• Original shipping costs are non-refundable unless the item is faulty

Return Shipping

• Customers are responsible for return postage costs unless the item is faulty or incorrect
• We recommend using a tracked and insured service, as we cannot be responsible for lost returns

How to Request a Return

To initiate a return, please contact:

The Skin Med Company
Email: info@theskinmedcompany.com

Please include:

• Name
• Address
• Order number
• Reason for return
• Photographs or videos (if product is damaged or faulty)

Returns must not be sent without prior approval

Important Notice

As a provider of clinically guided skincare, many of our products are recommended following consultation. This ensures the safest and most effective outcomes, but also means that returns are limited in line with health, hygiene, and regulatory standards.