Shipping policy

 

 

At The Skin Med Company, we are committed to delivering your products safely, efficiently, and in line with our clinical standards.

Shipping Options & Costs

  • Obagi, Medik8, Heliocare & All Skin Med products
    • Next day delivery (ordered before 3pm): £6.50
    • 3–4 working days delivery: £3.50
  • Omnilux devices
    • 3–4 working days delivery: £6.50
  • Supplements
    • Shipping costs and delivery times to be confirmed
  • Free shipping
    • Free shipping on all ZO Skin Health Products
    • Free delivery is available on orders over £300

Order Processing

  • All orders are processed within 1–3 working days (Monday–Friday, excluding bank holidays)
  • Orders placed after 2pm will be processed the next working day
  • During peak periods or promotional events, processing times may be slightly extended

Delivery Times

We offer the following delivery options within the UK:

  • Standard delivery: 2–4 working days
  • Express delivery: 1–2 working days
  • Next working day for ZO Skin Health Products: when ordered before 2pm, Monday to Friday.

Delivery times are estimates and may vary depending on location and courier services.

Direct from Supplier Shipping

To ensure efficiency and product availability, some items may be shipped directly from approved suppliers or manufacturers.

  • Orders containing multiple items may arrive in separate deliveries
  • Packaging may differ depending on the supplier
  • All suppliers are selected to meet medical-grade standards, quality assurance, and regulatory compliance

Professional Skin Care & Consultation Requirement

Certain products and prescriptions require a clinical consultation prior to dispatch.

  • Orders for consultation-only products will only be fulfilled once eligibility has been confirmed by our clinical team
  • This may extend delivery timeframes

Tracking Your Order

  • Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable)
  • If your order is shipped in multiple parcels, you may receive more than one tracking link

Delays & Delivery Issues

While we aim to meet all delivery timelines, delays may occur due to:

  • Courier issues
  • High demand periods
  • Supplier dispatch timelines

The Skin Med Company is not liable for delays outside of our control, but we will support you in resolving any issues promptly.

Incorrect Address

Please ensure your shipping details are correct at checkout.

  • We are not responsible for delays or losses due to incorrect or incomplete addresses
  • Additional charges may apply for re-delivery

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Include your order number and photographic evidence where possible

We will arrange a replacement or resolution as quickly as possible.

International Shipping

  • International shipping may be available on selected products
  • Delivery times and costs vary depending on location
  • Customers are responsible for any customs duties, taxes, or import fees

Contact Us

If you have any questions about your order or delivery, please contact:

The Skin Med Company
Email: info@theskinmedcompany.com
Website: www.theskinmedcompany.com